Terms of Service & EULA

These Terms of Service and End User License Agreement (“Terms”) constitute a legally binding agreement between you and Mazad (“Mazad”, “we”, “us”, or “our”) governing your access to and use of our website at https://user.mazad.bid, our iOS and Android mobile applications, and related services.

By accessing our platform or downloading our mobile apps, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must discontinue use immediately.

• Age requirement: You must be at least 18 years old and capable of forming legally binding contracts under applicable law to create an account or participate in auctions.
• Accurate information: You agree to provide true, accurate, and complete registration details including your legal name, active phone number, and physical delivery address.
• Account security: You are responsible for safeguarding your login credentials. You are strictly liable for all bidding activity, purchases, and communications conducted through your account.
• Identity verification (KYC): Mazad reserves the right to request national ID or passport verification prior to approving bids over certain threshold amounts to prevent fraud and non-payment.

Mazad is a real-time marketplace connecting verified sellers and buyers. When participating in auctions:

• Binding contract: Every bid placed is an irrevocable and legally binding offer to purchase the lot at that price. Bids cannot be retracted or cancelled once submitted.
• Winning bid: If you are the highest bidder when the lot timer expires (and the reserve price, if any, has been met), you are legally obligated to complete the transaction and pay the final hammer price plus any applicable shipping and service fees.
• Anti-sniping extensions: To maintain fairness, bids placed in the final minutes of an auction may automatically extend the timer (soft-close mechanism) to give all participants equal opportunity to respond.
• Prohibited bidding practices: Shill bidding (bidding on your own items or conspiring with associates to artificially inflate prices) is strictly prohibited. Violators will face immediate account termination and forfeiture of deposits.

• Payment window: Winning bidders must settle invoice amounts within the timeframe displayed on the order confirmation (typically 48 hours).
• Supported payment methods: We accept authorized electronic payment methods, mobile wallets, and verified cash-on-delivery arrangements where specified.
• Delivery & inspection: Lots are dispatched to the shipping address on your profile. Buyers have an inspection window upon delivery to verify the condition matches the lot listing before release of funds to sellers.
• Default and non-payment: Failure to pay for a won auction within the stipulated time entitles Mazad to cancel the sale, award the item to the next highest bidder, suspend or permanently terminate your account, and seek legal remedies for damages.

Subject to your compliance with these Terms, Mazad grants you a limited, non-exclusive, non-transferable, revocable license to download, install, and use our mobile application on compatible iOS and Android devices for personal, non-commercial auction participation.

You agree not to:

• Reverse engineer, decompile, or extract the source code of the app.
• Deploy automated bots, scrapers, or scripts to monitor listings or submit rapid automated bids.
• Interfere with or compromise the security, integrity, or network availability of the platform.
• Post fraudulent, defamatory, counterfeit, or prohibited items.

You may close your account at any time. Under Apple App Store Guideline 5.1.1(v) and our privacy commitment, you can permanently delete your account directly inside the app:

Go to Profile → Settings → Delete Account, enter the confirmation keyword, and tap confirm.

Mazad reserves the right to suspend or terminate accounts that violate these Terms, engage in fraud, or repeatedly default on winning bids without prior notice.

The platform and listings are provided on an “as is” and “as available” basis. While Mazad takes extensive measures to verify sellers and authenticate item descriptions, we do not warrant that auction listings are entirely error-free or uninterrupted. To the maximum extent permitted by applicable law, Mazad shall not be liable for indirect, incidental, punitive, or consequential damages arising from your use of the service.

These Terms shall be governed by and construed in accordance with the laws of Iraq and the Kurdistan Region. Any disputes arising out of or related to these Terms or platform transactions shall be submitted to the competent courts of the Kurdistan Region, Iraq.

If you have any questions regarding these Terms, the auction rules, or the mobile application, please contact us at:

Email: [email protected]
Website: https://user.mazad.bid